+ How do I sign up to Uniformd?

We can get you up and running on the platform in a matter of minutes once we have the following information and documentation from you:

• Signed Terms of Service.
• Organisation's logo, preferably as a PNG file
• Full name and address of the organisation
• Name and email address of the person/s who will be running the system for the organisation

To get started, just submit the required documents and details here: https://www.uniformd.co.uk/sign-up.

Alternatively, you can email them to info@uniformd.co.uk.

If you would like to talk through the sign-up process please email info@uniformd.co.uk or schedule a demo https://calendly.com/ali-uniformd.

+ How much time does it take to set up my Uniformd shop?

Once you have received the donations from your community, and depending on the size of your catalogue, you can be set up and launched in a matter of hours. One set up, active users report that it typically averages out at just a few minutes a day to fulfil orders and maintain the catalogue, but it is up to you how frequently you want to use the platform. It is designed to fit with your workload - some schools use it just half-termly; others, daily.

+ Can we sell items other than uniform on the platform?

Yes! Whilst the platform is geared towards uniform there are additional categories so that you can expand your offering to other non-uniform donations such as sports equipment, toys and books.

+ Can we give away items for free or use it to list lost property?

Yes! You can list items and lost property at £0 for parents to claim.

+ Can PTAs and similar voluntary groups set up Uniformd?

Yes! We have several fundraising committees, Friends of Schools and PTAs who independently run their school’s Uniformd shop.

+ How do I promote our Uniformd shop?

We recommend that you actively use your school social media channels and/or email newsletters to spread the word about your Uniformd shop. Simply share the website link and QR code that we will send you, and include it in your newsletters, social media and on your website.

We frequently share marketing ideas and images for you to use - free of charge.

+ How do refunds work?

As this is a fundraising initiative many organisations choose not to offer refunds as a rule. The transaction fee on the original purchase will still apply (but no commission will be taken) and this is also true of cancelled orders.

If by exception you wish to offer a refund simply click the refund button in the back-office and the refund will be automatically credited back to the buyer. (You can issue partial or full refunds).

If you wish to re-list the returned item you simply add back to stock in the back-office.

+ What does it cost to use the platform?

Sign up is free, there is no cancellation fee and no subscription fees.

Items purchased: transaction fee 1.9% plus a 25p flat fee, and 10% commission fee

Tickets and events: transaction fee 1.9% plus a 25p flat fee, and 5% commission fee

Monetary donations: transaction fee 1.9% plus a 25p flat fee, no commission fee

Zero price items: No transaction fee, no commission fee

Fees are inclusive of applicable taxes.

+ How do funds reach the school?

Uniformd will manage and receive the payments on behalf of the organisation. On a monthly basis we will transfer all funds, less any commission and transaction fees, to the school along with an itemised report of all transactions.

+ When do we receive the funds?

Sales reports are sent out by email at the beginning of the month around 5th - 9th for the previous month. Payments will be made to the bank account you will be asked to provide.

+ What are the cancellation terms?

You can cancel at any time without penalty or cost to you.

+ Do you have a privacy policy?

You can read our privacy policy here.

+ What personal data do you hold on the platform?

We only hold essential data necessary to manage the orders and donations. We do not hold any buyers' bank details. For further details, refer to our privacy policy here.

+ Who do I contact if I have a problem with the platform?

During normal business hours our support desk will be ready and waiting to help you with any problems you may have. Please email info@uniformd.co.uk